Terms & Conditions
Interpretation
PLEASE NOTE AND WE REPAEAT PLEASE NOTE THAT MOST TO ALL OF OUR PRODUCTS CONTAIN OUR LARGE TO LARGEST SPRINKLES WE SELL OUR 10mm AND 14mm WHICH ARE HARD CANDIES AND ARE ONLY RECOMMENDED FOR DECORATIONAL PURPOSES PLEASE PURCHASE AT YOUR OWN RISK.
ALL ORDERS NEED TO BE CANCELLED WITHIN A 24 HOURS TIME PERIOD FROM YOUR ORDER TIME! ALL ITEMS ARE NON-REFUNDABLE THESE ARE FOOD ITEMS AND CANNOT BE RETURNED.
1.a: ALL SALE ITEMS ARE FINAL SALE, WE DO NOT ACCEPT RETURNS ON THESE ITEMS DUE TO SANITATION PURPOSES AND FOOD SAFETY PLEASE NOTE THAT YOU ENTER A CONTRACT ONCE YOU HAVE PURCHASED ANY ITEMS FROM THE COMPANY.
1a1: ANY EVIDENCE SENT TO US INDICATING THAT YOU'VE OPENED THE PRODUCT OR PRODUCTS THEN TRYING TO HAVE A REFUND WILL BE SENT TO PAYPAL FOR OUR PROTECTION, WE DO NOT COVER RETURNS THATS A RESPONSIBILITY OF THE BUYER.
2.b: ALL ITEMS PURCHASED WITH A CODE ARE FINAL SALE, THERE IS ABSOLUTELY NO RETURN OR REFUNDS ON SALE GOODS, ANYTHING BOUGHT THROUGH OUR BLACK FRIDAY SALES, CHRISTMAS SALES ANY SALES WE MAY CONDUCT ARE FINAL THERE IS NO EXCEPTION.
3.c: ONCE PRODUCTS HAVE BEEN OPENED, TOUCHED OR HANDLED THERE'S NO DISPUTE TO BE HANDLED BY US, THATS A FINAL SALE OF THE ITEM OR ITEMS.
3.c1: PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR TRACKING AND MONITORING YOUR PARCELS WHILE IN TRANSIT, if a parcel is returned to us will not cover the cost of shipping for your return, PLEASE ALSO BE VERY CLEAR THAT FOR WHATEVER REASON ROYAL MAIL IS NOT ABLE TO DELIVER YOUR MAIL AND HAS GIVEN YOU A TIME FRAME TO COLLECT YOUR PARCEL FROM THEIR LOCAL DEPOTS OR MANUALLY REDELIVER AND THAT HAS NOT BEEN DONE WE WILL NOT BE REFUNDING THE COST OF THE SHIPP DUE TO THE SERVICE WAS PERFORMED BY THE ROYAL MAIL, IT IS RESPONSIBILITY OF THE BUYER TO MAKE SURE THE PARCEL IS COLLECTED, IN THESE CASES THE ROYAL MAIL WILL RETURN THE PARCEL TO OUR REDELIVERY ADDRESS ONCE THIS IS DONE YOU WILL ONLY BE REFUNDED THE PRODUCT/PRODUCT COST.
3c1: PLEASE UNDERSTAND THAT WE HAVE NO CONTROL OVER HOW LONG INTERNATIONAL MAIL TAKES TO ARRIVE TO YOU, WE AIM TO SHIP AND PROCESS ALL ORDERS IN THEIR TIME FRAMES, ONCE WE HAND OVER PARCELS TO INTERNATIONAL SHIPPERS IT IS OUT OF OUR CONTROL HOW LONG YOUR LOCAL SHIPPERS DELIVER YOUR PARCEL/ PARCELS FOR EXAMPLE MAIL GOING TO SLOVENIA AND BRAZIL SEEMS TO TAKE AN AMPLE OF AMOUNTS OF TIME TO BE DELIVERED DUE TO THE SLOWNESS OR THESE COUNTRIES SLOW SHIPPING SYSTEMS,PLEASE NOTE BUYING FROM US IS A CONTRACT SO ONCE YOU PURCHASE TO THESE MENTIONED COUNTRIES YOU ARE AGREEING TO THESE TIME FRAMES.
4.c: ANY DISCLOSURE OF ORDER INFORMATION TO OTHER COMPANIES, THAT DISCRIMINATES OUR PRODUCTS OR BRAND MAY RESULT IN A CEASE AND DESIST FROM OUR LEGAL REPRESENTATIVES.
1.1 In these conditions: 'Buyer' means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the goods is accepted by the Seller. 'Goods' means the goods (including any installment of the goods or any parts for them) which the Seller is to supply in accordance with these conditions. 'Seller' means Sprynklezz 'Conditions' means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller. 'Contract' means the contract for the purchase and sale of the Goods. 'Order' means an order for the Goods placed by the Buyer with the Seller. 'Price' means the price of the Goods. 'Writing' includes cable, facsimile transmission, e-mail and comparable means of communication.
Basis of Purchase
2.1 The Order constitutes an offer by the Buyer to purchase the Goods and/or acquire the Services subject to these Conditions.
2.2 These Conditions shall apply to the Contract to the exclusion of any other terms and conditions on which any quotation has been given to the Buyer or subject to which the Order is accepted or purported to be accepted by the Seller.
2.3 No variation to the Order or these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and Seller.
2.4 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
Packed Quantities Order must be in box multiples.
If single prices are shown they are for information only.
Delivery
4.1 Orders will be dispatched, subject to a carriage charge if applicable to the destination in the United Kingdom specified in the Order by the Sellers choice of carrier.
4.1.1 International mail may be subjected to charges by your countries custom and border protection which we have no control over, items that arrive damaged due to no control of ours will be subjected to YOU OPENING A DAMAGE CASE WITH YOUR LOCAL SHIPPERS IN YOUR COUNTRY.
4.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
Other
Damage in Transit Claims for damage in transit must be notified to the carrier on receipt of Goods, and to the Seller in writing within seven days of receipt of Goods. The Seller shall have no liability for claims made outside this period. If for any reason/ reasons that the items arrive damaged (OUR PRODUCTS) only the cost of the items will be refunded cause they have arrived, if we deem fitting for a refund, any other claims should be done via the shipper of the parcel we will not be refunding the shipping cost UNDER ANY CIRCUMSTANCES THIS NEEDS TO BE REFUNDED BY THE SHIPPER.
Errors and Shortages Errors and shortages must be notified to the Seller in writing within seven days of receipt of Goods. The Seller shall have no liability for such matters where notified outside this period.
Non Delivery Non-receipt of Goods must be notified to the Seller and confirmed in writing with seven days of date of invoice. The Seller shall have no liability for such matters where notified outside this period.
Cancellation of Orders. An Order is binding from the date of receipt of Order by the Seller. Cancellations may be accepted, at the Seller's discretion and on such terms as are specified by the Seller. A reasonable cancellation charge equal to the administration and transport costs incurred will be levied.
Returns will not be accepted without prior written authorisation from the Seller. All products returned to the Seller must be packed in a manner that will ensure safe transport. A handling charge up to 20% of the trade value will be applied to cover the labour and materials involved in repacking. No merchandise with an invoice date prior to six months from the date of return will be accepted by the Seller at any time for credit.
Prices
10.1 The Price of Goods shall be the price ruling at the date of dispatch of the order.
10.2 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller, any changes in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.
Payment Terms
11.1 Special Offers purchased from the site are payable via Pay Pal upon order. No goods will be dispatched without full payment being received.
Force Majeure
12.1 If either party is affected by Force Majeure it shall promptly notify the other party of the nature and extent of the circumstances in question.
Retention of Title and Risk
13.1A Risk of damage to or loss of the Goods shall pass to the Buyer upon delivery to the Buyer or to an agent acting on the Buyers behalf in accordance with the Contract.
13.1B WE TAKE NO RESPONSIBILITY FOR LATE MAIL ARRIVALS AND DELAYS, WE DONT NOT OFFER FREE RETURNS PLEASE NOTE THAT BUYING FROM US IS A CONTRACT AND THAT ONCE PURCHASE FOR NO REASON WILL IT CHANGE.
13.1C WE ARE NO RESPOSIBILTY FOR DAMAGED MAIL ON ARRIVAL, WHEN PARCELS ARE SHIPPED THEY LEAVE OUR STUDIO IN IMMACULATE CONDITION EVERY SINGLE ITEM IS QUALITY CHECKED.
13.1D: PLEASE NOTE THAT THESE ITEMS ARE MADE ON MACHINES IN FACTORIES AND AT TIMES A SHAPE MAY VARY WHICH MAY BE BROKEN OR OBNORMAL WHICH IS SOMETHING THAT CAN'T ALWAYS BE CONTROLLED.
13.1D2:WE WILL NOT BE ACCEPTNG OPENED OR TOUCHED ITEMS AS ANY RETURNS, COVID IS STILL A VERY REAL SITUATION AND FOR SANITARY REASONS NOTHING WILL BE ACCEPTED.
13.1 E : DISPATCH TIMES ARE ALWAYS FOUND ON OUR WEBSITE FOR NO TIME AT ALL WHATSOEVER WILL THERE NOT ME OR ANY CURRENT OR FUTURE PROCESSING TIMES AND NOTIFICATION OF DELAYS.
13.1F: THE SHIPPING METHOD WE USE IS THE " ROYAL MAIL'S 24 TRACKED METHOD, THIS IS STATED SO THAT IF FOR ANY REASON A CASE IS TO BE OPENED BY " YOU" THE BUYER/CUSTOMER FOR DAMGED OR LOST GOODS, THIS INFORMATON WILL BE NEEDED.
13.2: Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these conditions, the Property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods.
13.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Sellers fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected, insured and identified as the Sellers property, but shall be entitled to resell or use the Goods in the ordinary course of its business.
13.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any of the premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
13.5 The Buyer shall not be entitled to pledge or in any way charge by way or security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right of remedy of the Seller) forthwith become due and payable.
14. The Contract shall be governed by and construed in accordance with English Law and each party agrees to submit to the exclusive jurisdiction of the English Courts with regard to any claim or matter arising under this agreement.
ALL PREVIOUS TRADING TERMS AND CONDITIONS ARE HEREBY CANCELLED